Staff in residential aged care at Anglicare Westbourne Park (SA) have worked on a number of strategies to improve assessment, personal care, communication and support for people with palliative care needs, including:
- Setting up a trolley with accessible resources to provide high quality end of life personal care
- Ongoing education sessions to staff: recognising deterioration, Use of SPICT tool, communicating with families
- Improving escalation through clear communication with Registered Nurses and General Practitioners
- Improving awareness of internal supports such as Pastoral Care and Occupational Therapy to assist with palliative care needs of Older Australians who live at Westbourne Park.